SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

​

1. Information We Collect

We may collect personal information when you:

• Contact us via phone, email, or form

• Request an estimate or inspection

• Book services for water damage restoration, mold remediation, or remodeling
   

Examples of data we collect:

• Name, email, phone number

• Property address

• Project details (e.g., type of damage, service needed)

• Payment or billing information
   

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide estimates

• Schedule and complete your services

• Send invoices and payment confirmations

• Improve our customer service and website

• Comply with legal or insurance obligations
   

3. Sharing Your Information

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

​

4. Cookies and Website Tracking

Our website may use cookies or third-party analytics tools (e.g., Google Analytics) to improve functionality and track how visitors use the site.
You can control cookies through your browser settings.

​

5. Your Rights Under California Law (CCPA)

If you are a California resident, you have the right to:

• Know what personal data we collect and how we use it

• Request a copy or deletion of your data

• Opt out of data selling (we don’t sell data)
   

To request data access or deletion, contact us at:
📧 repairs@palomarrs.com
📞 760-755-1440

​

6. Data Security

We take appropriate steps to protect your information from unauthorized access or disclosure.

​

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

​

8. Changes to This Policy

We may update this Privacy Policy. The updated version will be posted with the revised date.

​ 

TERMS OF CONDITIONS 

1. SMS Terms & Conditions

A. SMS Consent Communication:

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

B. Types of SMS Communications:

If you have consented to receive text messages from Palomar Restoration Services, you may receive messages related to the following:

• Scheduling,

• Follow up,

• Invoices,

• Estimates

• and Collections​

Examples:

"Hi, You have a scheduled appointment with Kevin Velasco from Palomar Restoration Services Inc for Friday 06/13 at 8:00am, at 3580 Coconut Way, Oceanside. Reply STOP to opt out of SMS messaging at any time".

​

"Hi Mr. Smith,  Kindly let us know as soon as you are ready for us at Palomar Restoration Services Inc, to move forward with the mitigation project in your basement.  If you have any questions, feel free to let us know.  Reply STOP to opt out of SMS messaging at any time".

​

"Dear Stephen, Please find attached Estimate 1525 related to the remodeling work for 959 Vine Unit 5, Oceanside, CA 92054. Once approved we will need  a 10% deposit on the start date of the project.  We look forward to receiving your approval.  Kind Regards, Aurora Gordillo.Reply STOP to opt out of SMS messaging at any time".

​

C. Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to Scheduling, follow up, invoices and collection.

Example:

"Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments of account status".

D. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

E. Opt-In Method:

You may opt-in to receive SMS messages from PALOMAR RESTORATION SERVICES in the following ways:

By submitting an online form

Calling directly to our contact phone number

F. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

G. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at repairs@palomarrs.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

H. Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt-out at any time by texting "STOP."

• For assistance, text "HELP" at 760-755-1440 or visit our www.palomarrs.com/privacy-policy to see our privacy policy and terms of conditions pages.

​

2. Services Offered

We specialize in:

• Water damage restoration

• Mold remediation and testing

• Structural repairs and rebuilds

• Residential and commercial remodeling

All work is performed according to industry standards and applicable California laws and regulations.

​

3. Estimates and Contracts

• Free estimates are provided for most services.

• All jobs require a signed work authorization before starting.

• Prices may vary based on project complexity, materials, labor, or unforeseen conditions.

​

4. Client Responsibilities

• Ensure property access during scheduled service times.

• Disclose any known hazardous conditions (e.g., asbestos, lead paint).

• Comply with any permit or inspection requirements unless otherwise arranged.

​

5. Payment Terms

• Payment is due according to the terms outlined in the contract.

• We accept payments via debit & credit card, check, and ACH.

• Late payments may be subject to interest or collection fees.

​

6. Cancellations & Refunds

• Cancellations must be made in writing at least 7 days in advance.

• Refunds (if applicable) are based on the stage of the project and materials already purchased.

• Deposits may be non-refundable unless otherwise stated in the contract.

​

7. Warranties and Disclaimers

• We offer warranties on certain services and workmanship. These terms will be outlined in your contract.

• We are not liable for damage caused by pre-existing conditions, natural disasters, or third-party interference.

​

8. Website Usage

• You may browse and use our website for informational purposes only.

• Unauthorized use of our content, images, or trademarks is prohibited.

• Any inquiries made via the website must be genuine — no spam or false requests.

​

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Indirect or incidental damages

• Delays due to factors beyond our control

• Website downtime or technical issues

​

10. Governing Law

These Terms are governed by the laws of the State of California, specifically applicable in San Diego County.

​

11. Contact Us

If you have any questions about this Privacy Policy or how we use your data:
📍 Palomar Restoration Services 
📍 904 Rancheros Dr, Suite I, San Marcos CA 
📞 760-755-1440
📧 repairs@palomarrs.com

​

​