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TERMS & CONDITIONS 

1. SMS Terms & Conditions

A. SMS Consent Communication:

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

B. Types of SMS Communications:

If you have consented to receive text messages from Palomar Restoration Services, you may receive messages related to the following:

  • Scheduling,
  • Follow up,
  • Invoices,
  • Estimates
  • and Collections​
Examples:

"Dear vendor / technician,  Kindly let us know as soon as you complete the floor and baseboard installation so that we can proceed with the rest of the restoration project. Thank you.
Reply STOP to opt-out Palomar Restoration Services Inc."

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"Stay safe & save energy! Get your dryer vent cleaned before winter. Prevent fires & lower bills. Go to our web page to see our special offer: www.palomarrs.com
Reply STOP to opt-out Palomar Restoration Services Inc."
 

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C. Message Frequency:

Messaging frequency will vary depending on the type of communication. For example you may receive  up to  1-5  messages per week related to follow ups, scheduling, estimates, invoices and collections. Or you may receive up to 20 SMS per day during your event.

Example:

"Messaging frequency will vary  depending on the type of communication. For example you may receive  up to  1-5  messages per week related to follow ups, scheduling, estimates, invoices and collections. Or you may receive up to 20 SMS per day during your event.

Reply STOP to opt out of SMS messaging at any time. Palomar Restoration Service"

D. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

E. Opt-In Method:

You may opt-in to receive SMS messages from PALOMAR RESTORATION SERVICES in the following way:

  • By submitting an online form

F. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

G. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at repairs@palomarrs.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

H. Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt-out at any time by texting "STOP."
  • For assistance, text "HELP" at 760-755-1440 or visit our www.palomarrs.com/privacy-policy to see our privacy policy and terms of conditions pages.
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2. Services Offered

We specialize in:

  • Water damage restoration

  • Mold remediation and testing

  • Structural repairs and rebuilds

  • Residential and commercial remodeling

All work is performed according to industry standards and applicable California laws and regulations.

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3. Estimates and Contracts

  • Free estimates are provided for most services.

  • All jobs require a signed work authorization before starting.

  • Prices may vary based on project complexity, materials, labor, or unforeseen conditions.

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4. Client Responsibilities

  • Ensure property access during scheduled service times.

  • Disclose any known hazardous conditions (e.g., asbestos, lead paint).

  • Comply with any permit or inspection requirements unless otherwise arranged.

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5. Payment Terms

  • Payment is due according to the terms outlined in the contract.

  • We accept payments via debit & credit card, check, and ACH.

  • Late payments may be subject to interest or collection fees.

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6. Cancellations & Refunds

  • Cancellations must be made in writing at least 7 days in advance.

  • Refunds (if applicable) are based on the stage of the project and materials already purchased.

  • Deposits may be non-refundable unless otherwise stated in the contract.

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7. Warranties and Disclaimers

  • We offer warranties on certain services and workmanship. These terms will be outlined in your contract.

  • We are not liable for damage caused by pre-existing conditions, natural disasters, or third-party interference.

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8. Website Usage

  • You may browse and use our website for informational purposes only.

  • Unauthorized use of our content, images, or trademarks is prohibited.

  • Any inquiries made via the website must be genuine — no spam or false requests.

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9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Indirect or incidental damages

  • Delays due to factors beyond our control

  • Website downtime or technical issues

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10. Governing Law

These Terms are governed by the laws of the State of California, specifically applicable in San Diego County.

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